Refunds & Cancellations

Eligibility & Timeframe

• Returns are accepted only for Creation Perfumes and Concentrated Oils.
• Customers may request a return within 3 days of receiving their order.
• Returned items must be unused, unopened, and in their original packaging.
• Opened or used items are not eligible for return or refund.

Refund Amount & Processing

• A fixed 20 QAR handling and delivery fee will be deducted from all approved refunds.
• Refunds will be processed using the same payment method used for the original purchase.
• Approved refunds are completed within 15 working days from the date we receive the returned item.

Return Conditions

• The customer is responsible for ensuring that the item reaches our store safely.
• The perfume must be securely packed to prevent damage during the return process.
• Please include the original invoice and order number inside the parcel.

How to Request a Refund

1. Contact our support team within 7 days of receiving your order.
2. Provide your order number and the reason for the return. For faulty products, please include a photo.
3. Our team will verify the request and confirm the next steps for the return.

Faulty or Wrong Product

If you receive the wrong item or a damaged product, please contact us immediately.

Once verified, we will arrange a replacement or refund without additional charges.

Order Cancellation

• Orders can be cancelled before dispatch for a full refund.
• If the order has already been dispatched, it must be returned after delivery to process a refund. Delivery fees are excluded.