Privacy Policy

 

Privacy Policy

Last Updated: October 2025

This Privacy and Cookie Policy (“Policy”) explains how Al Raha Perfumes Shop (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you interact with us through www.alrahaperfume.com and associated customer service channels, including WhatsApp, Instagram, Snoonu, and Talabat. Your privacy is very important to us, and we are committed to handling your information responsibly and transparently.

By using our website or services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, delivery address, email, phone number.

  • Billing and payment information (used only for payment processing).

  • Gift recipient details, if applicable.

b. Transactional Information

  • Orders placed, items purchased, and order history.

  • Items added to your basket but not purchased.

  • Your preferences and product interests.

c. Customer Service Data

  • Any information provided when contacting us through WhatsApp, Instagram, Snoonu, Talabat, or our website.

  • Chat or call recordings for support quality purposes.

d. Third-Party Information

  • Data from couriers, payment service providers, or loyalty programs.

  • Feedback or reviews submitted via third-party platforms.

Note: Full credit or debit card details are never stored on our servers. They are only used during payment processing through secure channels.

2. How We Use Your Information

We use your information to:

  • Process, fulfill, and manage your orders.

  • Verify payments and prevent fraud.

  • Respond to inquiries, complaints, and customer service requests.

  • Personalize your shopping experience and recommend products.

  • Send marketing communications, promotions, or newsletters only if you have opted in.

  • Analyze usage patterns to improve our website, services, and customer experience.

  • Comply with legal obligations and protect against fraudulent activity.

  • Record live chat conversations for quality assurance and training purposes.

3. Who We Share Your Information With

We do not sell your data. We may share your information with:

a. Our Group Companies

  • To manage business operations and provide consistent services.

b. Third Parties for Marketing

  • Only if you give explicit consent for offers or promotions.

c. Service Providers

  • Payment processors, IT service providers, website maintenance, logistics, survey platforms, and advertising partners.

d. Professional Advisors

  • Legal, audit, insurance, or financial advisors, where required for legitimate business purposes.

e. Legal and Government Authorities

  • When required by law, regulation, or court order.

All third parties are required to protect your information and use it solely for the purposes agreed with us.

4. Cookies and Tracking

Currently, we do not use cookies, Google Analytics, or tracking pixels.
If we implement such technologies in the future, we will update this Policy and obtain your consent where required by law.

5. Data Security

We take the security of your information seriously:

  • Your data is stored on secure servers with encryption.

  • All transactions are encrypted using industry-standard protocols.

  • Staff cannot access full payment card details.

  • You are responsible for keeping your account login credentials confidential.

Important: No internet transmission is completely secure. By providing information online, you acknowledge that there is a small inherent risk.

6. Your Rights

You have rights regarding your personal information:

  • Access and correction: You can request details of your stored data and update inaccuracies.

  • Deletion: You may request that we delete your personal information where legally possible.

  • Marketing opt-out: You may unsubscribe from marketing emails, messages, or promotions at any time.

To exercise any of these rights, contact us using the details below.

7. Contact Us

If you have questions, concerns, or requests regarding this Policy or your personal data:

Email: alrahaperfume12@gmail.com
Address: 1st Fl al wathnan mall,muaither, Ar Rayyan 000 Qatar

We will respond promptly and work to resolve your concerns in accordance with applicable privacy laws.

Effective Date: October 2025

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