Privacy Policy

1. Information We Collect

Personal Information

• Name, delivery address, email and phone number.
• Billing and payment information used for payment processing.
• Gift recipient details, where applicable.

Transactional Information

• Orders placed, items purchased and order history.
• Items added to your basket but not purchased.
• Your preferences and product interests.

Customer Service Data

Information provided when contacting us through WhatsApp, Instagram, Snoonu, Talabat or our website. Chat or call recordings may be used for support quality purposes.

2. How We Use Your Information

• Process, fulfill and manage your orders.
• Verify payments and prevent fraudulent activity.
• Respond to inquiries, complaints and customer service requests.
• Personalize your shopping experience and recommend products.
• Send marketing communications, promotions or newsletters only where you have opted in.
• Analyze usage patterns to improve our website, services and customer experience.
• Comply with legal obligations.
• Record live chat conversations for quality assurance and training purposes.

3. Who We Share Your Information With

We do not sell your personal data. We may share information only where necessary for legitimate business, legal or service purposes.

• Group Companies: To manage business operations and provide consistent services.
• Marketing Partners: Only where you have provided explicit consent.
• Service Providers: Payment processors, IT providers, website maintenance, logistics, survey platforms and advertising partners.
• Professional Advisors: Legal, audit, insurance or financial advisors where required.
• Authorities: Where required by law, regulation or court order.

4. Cookies & Tracking

Currently, we do not use cookies, Google Analytics or tracking pixels on our website.

If we introduce such technologies in the future, we will update this Policy and obtain consent where required by law.

5. Data Security

We take reasonable measures to protect your personal information.

• Your data is stored on secure servers with encryption.
• Transactions are encrypted using industry-standard protocols.
• Staff cannot access full payment card details.
• You are responsible for keeping your account login credentials confidential.

6. Your Privacy Rights

• Access & Correction: Request details of your stored data and correct inaccuracies.
• Deletion: Request deletion of your personal information where legally possible.
• Marketing Opt-Out: Unsubscribe from marketing emails, messages or promotions at any time.

To exercise any of these rights, please contact us using the details below.

Third-Party Information

We may receive relevant information from couriers, payment service providers, loyalty programs and third-party platforms where you submit feedback or reviews.

Full credit or debit card details are never stored on our servers. They are used only during payment processing through secure channels.