Shipping Policy

Shipping Fees

Shipping charges depend on the delivery destination. Larger orders may qualify for free local delivery.

Order Processing & Preparation

Every order is handled with care. Please allow 1–2 business days for order processing, preparation and packing before dispatch.

Some products may require additional preparation time to ensure proper quality control and careful packaging.

Delivery Times

Once your order has been dispatched, you may receive tracking information via SMS or other available delivery notifications.

• Within Qatar: Delivery usually takes approximately 3–4 business days from the dispatch date.
• International Orders: Delivery time varies by destination and courier. Estimated transit time will be shown at checkout where available.

Why Preparation May Take Time

We prioritise product quality and careful handling. Some products require additional attention during preparation, packaging and quality checking before they are dispatched.

This additional care helps us provide a better shopping experience and ensure your order is prepared properly.

Avoiding Delivery Delays

To help us deliver your order without unnecessary delays, please provide complete and accurate delivery information.

• Full and accurate delivery address
• Landmark details where necessary
• A valid phone number reachable by the courier

Incorrect or incomplete information may result in delivery delays.

Returns & Refunds

• Opened Products: Opened products are not eligible for return.
• Unopened Products: Unopened products may be eligible for return within the applicable return period. Return shipping charges may apply.
• International returns may be subject to customs regulations, courier restrictions and additional fees.

Customs & Duties

For international orders, customers are responsible for any customs duties, taxes or other charges applied by the destination country.

These charges are not included in our product prices or standard shipping charges.